← all questions · Business · 9609 · Paper 2 variant 2
Office Furniture Designs (OFD)
OFD, a new online office furniture retailer, will need five employees who will work in the warehouse and three customer service assistants. Markus plans to offer two weeks of induction training to all employees. OFD operates in a competitive market and Markus is keen to offer high-quality customer service.
Analyse two benefits to OFD of offering induction training to all employees.
9609/22/M/J/23Cambridge International AS & A Level Business 9609 · May/June 2023 · Paper 2 variant 2 · Question 1(c)
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Suggested time: 12 min